Privacy Policy

At Pets Foods Ltd., we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal data when you visit our website or make a purchase from us.

1. Information We Collect
We may collect the following types of personal data when you interact with us:

• Personal Details: Name, address, email address, phone number, and delivery address.
• Order Information: Product details, payment method, order history, and delivery preferences.
• Payment Information: Credit or debit card details (processed securely via our third-party payment provider).
• Website Usage: Information about how you use our website, such as browsing habits and pages visited, through the use of cookies.

2. How We Use Your Information
We use your personal data for the following purposes:

• To process and fulfil your orders: Including delivering products, processing payments, and communicating with you regarding your order.
• To provide customer support: Responding to inquiries, managing returns, exchanges, and resolving issues.
• To improve our website: To understand how our customers interact with our website and improve user experience.
• To send marketing communications: If you have opted-in to receive them, we may send you promotional offers, new product announcements, and other marketing updates.
• To comply with legal obligations: Including tax and legal requirements, fraud prevention, and disputes.

3. Sharing Your Information
We will never sell, trade, or rent your personal data to third parties. However, we may share your information with trusted third parties for the following reasons:

• Service Providers: We may share your information with trusted third-party service providers who help us with payment processing, order fulfilment, and marketing. These companies are contractually required to protect your data and use it only for the purposes we specify.
• Legal Compliance: We may share your data if required by law or in response to legal requests, such as court orders or government investigations.

4. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. Cookies help us remember your preferences, track website usage, and improve functionality. You can adjust your browser settings to block or delete cookies, but this may affect your ability to use some features of our site.

5. Your Data Protection Rights
As a resident of the United Kingdom, you have the following rights regarding your personal data:

• Access: You can request a copy of the personal data we hold about you.
• Rectification: You can request corrections to any inaccurate or incomplete information.
• Erasure: You can request that we delete your personal data under certain conditions (e.g., when the data is no longer necessary for our purposes).
• Restriction: You can request that we restrict processing of your data under certain circumstances.
• Data Portability: You can request to receive your data in a structured, commonly used format, and transfer it to another data controller.
• Objection: You can object to our use of your personal data for direct marketing purposes.
• To exercise any of these rights, please contact us.

6. Data Security
We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it. This includes secure payment gateways, encrypted data transmission, and regular security audits. However, please note that no data transmission over the internet is completely secure, and we cannot guarantee the security of information sent to us.

7. Retention of Your Data
We will retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, including fulfilling legal, accounting, and reporting requirements.

8. Children’s Privacy
Our website is not intended for children under the age of 16, and we do not knowingly collect personal data from children. If we become aware that we have collected data from a child under the age of 16, we will take steps to remove that information.

9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website and update the “Effective Date” at the top of the page. Please review this policy periodically to stay informed about how we are protecting your data.

10. Contact Us
If you have any questions or concerns about how we collect, use, or protect your personal data, please contact us at:

Pets Foods Ltd.
Email: Support@Petfoodium.com
Phone: +447554169699
Address: 215-217 Church Street Blackpool FY1 3PB