Return Policy

At Pets Foods Ltd., we want you to be completely satisfied with your purchase. If you are not fully satisfied with your items, we offer a simple and straightforward return process. Please review our return policy below:

1. Eligibility for Returns
Returns are accepted within 14 days of receipt of your order.
The product must be unused, unopened, and in its original packaging to be eligible for a full refund or exchange.
Certain items such as perishable goods (e.g., pet food) or custom products may not be eligible for return. Please check the product description for return exclusions.

2. How to Return an Item
Contact our customer service team at support@petfoodium.com to initiate a return.
Provide your order number and details of the item(s) you wish to return.
Our team will guide you through the return process and provide you with a return label if applicable.

3. Refunds
Once the returned item is received and inspected, we will process your refund within 7-10 business days.
Refunds will be issued to the original payment method used for the purchase. Please note that depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

4. Exchanges
If you would like to exchange an item, please contact our customer service team to arrange the exchange.
Any price difference will be refunded or charged based on the exchanged item.

5. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately, and we will arrange for a replacement or refund at no additional cost.
We may ask for photos of the damaged item and packaging for our records.

6. Return Shipping Costs
For returns that are not due to damage or defect, customers are responsible for the return shipping costs.