Terms & Conditions

Welcome to Pets Foods Ltd. By using our website and placing an order, you agree to the following terms and conditions. Please read them carefully.

1. General Information
Pets Foods Ltd. is a company registered in the United Kingdom, specializing in the sale of pet food and related products.
By accessing or using our website, you agree to comply with and be bound by these Terms & Conditions, along with our Privacy Policy and Return Policy.

2. Account Registration
To place an order on our website, you must create an account. You agree to provide accurate, complete, and up-to-date information during registration.
You are responsible for keeping your account credentials, including your username and password, confidential. Notify us immediately if you suspect any unauthorized use of your account.

3. Order Process
All orders placed on our website are subject to acceptance and availability.
When you place an order, you will receive an order confirmation email. This does not mean that the order has been accepted, as it is simply an acknowledgment of your order.
Pets Foods Ltd. reserves the right to refuse or cancel any order at our discretion, including in cases where the product is unavailable, the payment cannot be processed, or the order is suspected to be fraudulent.

4. Pricing and Payment
All prices on our website are listed in GBP (£) and include VAT unless stated otherwise.
Prices are subject to change without notice. However, any price changes will not affect orders already confirmed.
We accept payments through secure payment methods, including credit/debit cards and other payment platforms as listed on our checkout page.
You agree to pay for the goods ordered at the time of purchase, and you authorize us to charge your payment method.

5. Shipping and Delivery
We offer shipping to various locations in the United Kingdom. Shipping fees will be calculated at checkout.
We aim to process and dispatch orders within next working days. Delivery times depend on the shipping method chosen and your location.
Delivery times are estimates and are not guaranteed. Pets Foods Ltd. is not responsible for delays caused by third-party shipping carriers or unforeseen circumstances.

6. Returns and Exchanges
If you are not satisfied with your purchase, please refer to our Return Policy for instructions on how to return or exchange products.
Certain items, such as perishable goods (e.g., pet food), may not be eligible for return or exchange.

7. Damaged or Faulty Goods
If your item arrives damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or refund at no additional cost to you.

8. Product Information
While we strive to provide accurate descriptions, images, and information regarding our products, we do not guarantee that the product descriptions, pricing, or availability are error-free.
Pets Foods Ltd. reserves the right to modify product specifications, packaging, and prices without notice.

9. Intellectual Property
All content on this website, including but not limited to text, images, logos, graphics, and trademarks, is the property of Pets Foods Ltd. and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any of our content without prior written permission from us.

10. Privacy and Data Protection
We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal data.
By using our website, you consent to the collection and use of your personal data in accordance with our Privacy Policy.

11. Limitation of Liability
Pets Foods Ltd. will not be held liable for any loss or damage arising from the use of our website, products, or services, except for liability that cannot be excluded under applicable law.
We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our products or website.

12. Force Majeure
Pets Foods Ltd. will not be held liable for any failure or delay in performance of our obligations due to causes beyond our reasonable control, including natural disasters, strikes, pandemics, or other unforeseen events.

13. Changes to Terms & Conditions
We reserve the right to amend these Terms & Conditions at any time. Any changes will be posted on this page, and the revised version will take effect immediately.
It is your responsibility to review these terms regularly to ensure you are aware of any updates.

14. Governing Law and Dispute Resolution
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes arising from these Terms & Conditions will be subject to the exclusive jurisdiction of the courts of England and Wales.