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Terms & Conditions
Clear, fair and transparent
These Terms and Conditions outline the rules and guidelines for using our website and placing orders with Pets Foods.
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Terms & Conditions
Last updated: 1 October 2026
Welcome to Pets Foods. By using our website and placing an order, you agree to be bound by the following Terms and Conditions.
Please read them carefully before using our site.
1About UsInformation about our company, website and contact details.
This website is operated by Pets Foods. References to “we”, “us” and “our” mean Pets Foods. You can contact us using the details in the Contact Us section below.
2Use of Our WebsiteRules for using our website and your responsibilities.
You may use this website for lawful purposes only. You are responsible for keeping your login details secure and for all activity under your account.
3Placing an OrderHow to place an order and acceptance of your order.
Your order is an offer to buy. A contract is formed only when we email you to confirm dispatch. We may decline an order, for example if an item is out of stock or a pricing error has occurred.
4Prices and PaymentProduct pricing, payment methods and order confirmation.
Prices are shown in pounds sterling and include VAT where applicable. Payment is taken when you place your order using one of the payment methods shown at checkout.
5Product InformationAccuracy of product descriptions, images and availability.
We take care to describe products accurately. Packaging may change from time to time and images are for illustration. Always check the label before feeding.
6DeliveryDispatch times, delivery options and risk of loss.
Delivery times are estimates and start from dispatch. Risk in the goods passes to you on delivery. See our Delivery Information page for current options and charges.
7Returns and RefundsOur returns process, eligibility and refund method.
You can return eligible items within 30 days of delivery. Refunds are made to your original payment method. Full details are on our Returns & Refunds page.
8Customer AccountsRegistration, account security and account termination.
Please give accurate information when you register and keep it up to date. We may suspend or close an account that is used in breach of these Terms.
9Prohibited UseActivities that are not allowed on our website.
You must not misuse the website, attempt to gain unauthorised access, introduce malicious code, or use automated tools to copy content or prices.
10Intellectual PropertyOwnership of content, trademarks and brand materials.
All content on this website, including text, images and logos, belongs to us or our licensors. Brand names and trademarks belong to their respective owners.
11Limitation of LiabilityLimits on our responsibility for loss or damage.
Nothing in these Terms limits liability that cannot be limited by law. We are not responsible for losses that were not reasonably foreseeable when your order was placed.
12Changes to TermsWe may update these Terms and Conditions from time to time.
We may change these Terms. The version that applies to your order is the one shown on the website when you placed it.
13Governing LawThese Terms are governed by the laws of England and Wales.
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have non-exclusive jurisdiction.
14Contact UsHow to get in touch with our team.
Call us on 0333 355 0555 (Mon - Fri 9am - 6pm) or use our Contact Us page and our team will be happy to help.
- Free UK DeliveryOn orders over £39
- 30 Day ReturnsHassle-free returns
- Secure Payment100% secure checkout
- Dedicated Support0333 355 0555
Mon - Fri 9am - 6pm
